Business Policy

BUSINESS POLICIES STATEMENT 

In the interest of good communication, this is a statement of our business policies:

APPOINTMENT CANCELLATION POLICY:

Your appointment times are specially reserved for you.   Our policy is: 24 hours- a full working day’s
notice is required to change or  cancel an appointment (this means a Friday a.m. call for Monday a.m. appointment).  Otherwise, the time is charged at $60 per half hour.  There are exceptions for bona-fide emergencies.

PAYMENT POLICY:

Payment is expected at time treatment is provided.  You may pay by cash, cheque, MasterCard, Visa, Eftpos, or direct credit (by prior arrangement only).  Unpaid accounts will incur late payment fees and collection costs.

SUGGESTIONS AND CRITICISM:

We invite constructive criticism as a way to improve our service and treatment management.  You may address any suggestions to our staff at any time. Discretion is our policy.  Should you have a specific complaint, you may present this verbally or in writing for the doctor’s attention.

GUARANTEES:

Our guarantee is that you shall receive a high standard of care, materials and procedures, and that the final treatment result will be of such a standard.  We cannot guarantee the lifespan of the treatment because we are not in control of the stresses the treatment will undergo over time.